Let’s get you started

After you reach out, we’ll schedule a discovery call to discuss your IT needs, business goals, and current challenges in more detail. This also gives you an opportunity to ask us any questions.

During the discovery call, we’ll take the time to talk about your goals and aspirations, and any current IT issues you’re facing. We promise to keep the conversations engaging and jargon-free.

It’s helpful to have an overview of your current IT, any existing issues, your goals for IT support, and any specific requirements or concerns you have.

Yes, absolutely. After the discovery call, we can arrange a face-to-face meeting to delve deeper into your needs and requirements. This helps us to better understand your organisation and tailor our solutions more effectively.

Yes, we conduct a comprehensive technical audit to thoroughly assess your current IT infrastructure and identify areas for improvement. This audit helps us create a detailed and accurate proposal tailored to your specific needs and goals.

No, we will not require access to your systems during the discovery call or early meetings. Our initial discussions are focused on understanding your needs and challenges. System access will only be necessary later in the process, during the technical audit and implementation phases.

The timeline can vary based on your specific needs, but we guarantee to have you fully onboarded within 28 days. This is backed up by the CYAN Easy Switch Promise.

We specialise in supporting small to medium-sized enterprises (SMEs), charities, and non-profits with typically 20 to 200 staff. However, we are flexible and can scale our services to organisations with different staff sizes. Please feel free to discuss your needs with us.