Signs You’ve Outgrown Your IT Provider
If your support feels slow or reactive, and it’s starting to hold your team back, it might be time for a change. Here are five clear signs your IT provider is no longer the right fit — and what to do next to fix it.
See the Signs and the Solution
5 Signs It’s Time to Move On
If these sound familiar, your provider might be the bottleneck in your business — not the support. Here’s what to look for.
Sign 1: Problems Only Get Fixed After They Break
Your provider reacts, but rarely prevents. When every issue is a surprise, your team is left frustrated and your systems stay fragile.
Sign 2: You’re Always Chasing for Updates or Progress
Support shouldn’t feel like a black hole. If you’re waiting for replies or chasing for clarity, you’re not being prioritised.
Sign 3: Costs Are Confusing or Keep Creeping Up
You deserve predictable pricing and transparent value. If your invoices are unclear or unpredictable, that’s a problem.
Sign 4: You’re Still Stuck with Outdated Systems
Good providers push you forward. If your tech is holding your team back, you’ve probably outgrown their roadmap.
Sign 5: It Feels Like They’re Just a Supplier, Not a Partner
Your IT partner should know your goals, not just your ticket history. If it’s all transactional, they’re not truly invested.
Sound familiar?
You’re not alone.
Growing businesses need a different kind of IT support — one that scales with them.
Get Your IT Confidence CallWhy Growing Businesses Switch to CYAN
We’re not just here to fix tickets. We become your IT department — fully embedded, proactive and built around your goals.
CYAN is built for teams who are ready for IT to feel different, more strategic, more seamless, and far less stressful. We handle every part of your IT infrastructure, so your systems run quietly in the background while your team stays focused, productive and supported.
Proactive, Not Reactive
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Built 25 to 250 users.
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You Won’t Be the First to Switch
We’ve already supported 200+ growing businesses across the UK.
What It’s Like After You Switch
Hear from businesses that moved on from underperforming providers.
Let’s Find Out If You’re Getting the IT You Deserve
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