CYAN Passes All ISO Audits with Zero Non-Conformities

Three ISO Audits.
Zero Non-Conformities.
100% Confidence.

CYAN Solutions is proud to announce the successful completion of our three independent ISO audits, reaffirming our commitment to the highest standards in information security and IT service management.

These three audits covered:

A successful transition from ISO 27001:2013 to ISO 27001:2022
Our annual ISO 27001 surveillance audit
And our annual ISO 20000-1 surveillance audit

All were completed with zero non-conformities and no improvement actions raised.

What ISO 27001 Certification Means (and Why It Matters)

ISO 27001 is the international standard for information security. It sets out the best-practice framework for managing data, systems, and risk in a secure and structured way.

Achieving ISO 27001 certification shows that CYAN’s internal systems and processes meet the highest recognised standards — and that we’re serious about keeping our customers’ data protected.

The feedback from auditors was particularly strong, with one describing our ISO 27001 transition as “the quickest and cleanest they’d seen”, and another calling aspects of our management system “the best they’ve ever audited.”

These results reflect how embedded and robust our management systems have become — across both information security and IT service delivery. These two pillars sit at the heart of what we do as a support partner: protecting data and ensuring consistently high service standards.

At CYAN, this means:

We identify and manage risk proactively
We protect customer and business data with consistent, documented controls
We continuously review, improve and strengthen our security posture

These frameworks aren’t just about tick-box compliance, they’re about building trust, reducing risk, and delivering consistent value for the organisations we support.

Service Certification with ISO 20000-1

Alongside our security credentials, CYAN also maintains certification under ISO 20000-1, the global standard for IT service management. This confirms that our service processes are reliable, repeatable, and designed with quality at their core.

It means:

We deliver IT support and solutions in a structured, documented way
We minimise disruption and increase reliability through proactive service controls
We have clear systems for improvement, escalation and feedback

Why These Certifications Matter to Our Customers

For growing businesses, regulated organisations and mission-driven nonprofits, choosing a certified IT provider means gaining:

Greater confidence in how data is handled
Assurance of structured, compliant support
Alignment with your own governance and audit requirements

What This Means in Practice:

Quicker response to security threats
Fewer service disruptions
Stronger compliance and audit support
Greater peace of mind for business leaders

With ISO 27001 certification and ISO 20000-1 both fully in place, CYAN continues to operate at a standard that matches the needs of modern, growth-oriented businesses.

A Team Effort Worth Recognising

This achievement is only possible thanks to the clarity, care and professionalism of the team behind it.

Special thanks to Glyn Cheesman, Darryl Brown, Liam Edwards, Kelly Morgan, Clare Bond and Shawney Hetherington for their dedicated support throughout the audit process. And thank you to every member of the CYAN team, who help embed these standards into every part of our work.

Looking Ahead

With all three audits successfully completed, CYAN has once again demonstrated its commitment to quality, security and stability. As we continue supporting businesses on their IT transformation journeys, these certifications remain a visible marker of how we work: with clarity, consistency, and long-term confidence in mind.

Written by Team CYAN