Managed IT Support

All-inclusive managed IT Support for seamless reliability and peace of mind.

Custom-built IT Support to drive your mission and maximise your impact.

Our comprehensive support covers all areas of your IT, ensuring your team, systems, and devices are fully supported and running optimally.

From complex IT issues to simple requests, our friendly helpdesk team handles everything.

How we support you

We adapt our IT support to meet your specific needs, delivering a proactive, personalised approach to managing and maintaining your technology.

Proactive Oversight

We provide proactive oversight of your systems and infrastructure to ensure they run smoothly around the clock. By spotting potential issues before they escalate, we keep you informed and offer guidance on preventive measures and future planning, helping you stay ahead of any challenges.

Support For Your Team

Your team is the heartbeat of your organisation, and we’re here to support them no matter where they are. Our helpdesk is always available to provide quick, friendly assistance and advice, ensuring their issues are resolved efficiently.

Managing Your IT Infrastructure

We take care of every aspect of your IT infrastructure to ensure it’s perfectly suited to your needs. From monitoring networks and systems to overseeing cloud platforms, we prevent issues before they arise and keep everything secure and running smoothly.

Managing Your Devices

We take care of your desktops, laptops, and tablets, ensuring each device is optimised and dependable. We handle common issues swiftly and keep your devices up-to-date with the latest security patches and performance improvements.

Roadmap to Greater Impact

Technology should propel you forward, not hold you back. We collaborate with you to create a strategic IT roadmap and budget that align with your goals, ensuring your technology supports your mission and is ready for future challenges.

Read our FAQs

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We couldn’t have asked for more from CYAN. They've spoken in our language, explained everything clearly, and have proved to be the security experts they say they are.

Andy Greene Chief Commercial Officer at Oceanova

Since working with CYAN, we are confident that our IT security is compliant with Cyber Essentials Plus, and that the framework is effective and consistent across the business.

Richard Thompson Director of Operations at EPI Group

Switching to CYAN has given me peace of mind, I know that they are there for us. They’ve taken away the worry.

James Fielden Managing Director at K Pak

They are friendly, knowledgeable and quick to act. This has all had a huge impact on my day-today life and the productivity of everyone at Burley Geach and has enabled my colleagues and I to concentrate on our key objectives

Angela Church Practice and Operations Manager at Burley Geach Solicitors

CYAN were such an integral part of the team to be able to deliver our growth strategy. I wanted a one stop shop. I wanted them to take care of everything. And that’s what they provided.

Tony Lawman Managing Director at Lucketts Travel

CYAN is brilliant at making IT easier to understand. As a result of CYAN’s support, we have a better understanding of our risks and are adopting best practices that our teams must follow to secure the organisation against external and internal threats.

Robyn Butcher Director and Principal Landscape Architect at Terra Firma

CYAN played a critical role in the transition of the Toto operations to EDF and provided uninterrupted and professional IT services in what was a very uncertain environment.

Geoff Mills Residential Accelerator Programme Director at Toto

Frequently Asked Questions

: Our support includes comprehensive services such as helpdesk assistance, cyber security, hardware and software maintenance, cloud support, proactive advice and strategic guidance. We ensure your IT is always reliable, secure, and efficient.
: Our team focuses on quick response times and effective first-time resolutions, all backed by a clear and reliable SLA. We typically resolve urgent issues within 60 minutes, and even less urgent matters are prioritised. Whenever possible, we aim to address issues while you’re on the call.
: Our standard support hours are 08.30-17.30 Mon-Fri. We also offer extended hours support to cover evenings, weekends and public holidays, so your team can always get quick access to the support they need, when they need it most.
: Yes, we offer comprehensive support for remote workers, no matter where they are. Our support and security services are designed to be seamless and follow your team, ensuring they can work efficiently from any location.
: We take the time to understand your organisation’s budget, goals and challenges. Our solutions are then tailored to support your needs, ensuring technology enhances rather than hinders your objectives.
: The process starts with a discovery call where we discuss your goals, current IT challenges, and aspirations. We keep the conversation engaging and jargon-free, and you’ll have the chance to ask us any questions.
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: Yes, absolutely. We can provide references and testimonials from other organisations that have benefited from our managed IT support services. We can also set up calls so you can speak to existing customers directly.
: Our contracts usually span 24 or 36 months, with SLAs that are both transparent and flexible. We clearly define our commitments, including response times, service guarantees, and performance metrics.