IT Help Desk

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What support should you expect from your IT provider

With so many things that can go wrong in IT, from hardware not working to lost files to data security breaches, what should you be looking for when choosing a service provider? There is a wide range of support available and not all suppliers are the same, even though the terms they use may be. How do you choose between them and ensure your solution matches what you need within your budget?

Here are some of the essential services you should demand from your managed services;

User Support

You should expect your Helpdesk team to deliver immediate assistance whenever needed. At Cyan Solutions, we provide unlimited help and guidance over the phone or can connect to systems remotely to fix problems, carry out maintenance work, or assist users when they have questions. Additionally, if we can’t resolve an issue remotely we will despatch an engineer to your site at no extra charge.

Infrastructure Support and Maintenance

Our engineers will manage and support your entire IT infrastructure and ensure your business is operational and compliant. We’ll keep your network secure, and your systems up-to-date. From servers to software licenses, whether in the cloud or onsite, we’ll maintain your entire IT estate and make sure it delivers exactly what you need.

IT Security

We manage security across all systems and devices under our control and combine industry-leading tools to deliver a unified security suite. We’ll keep users safe by protecting email, web browsing and cloud applications, we’ll secure Internet gateways from the threats of hacking and intrusion, and we’ll shield your systems with award winning anti-virus and malware defence. Our team will monitor security across all areas of your business and analyse and remove any potential threats as they occur.

Backup and Disaster Recovery

We safeguard your business against outages, fire, flood, theft, human error, ransomware and even hardware failure. We manage the entire backup process ensuring your important data, applications and databases are kept safe and secure. From a single file to an entire failed server, we have the tools to recover your business from complete disaster within hours.

IT Purchasing

Having in-depth technical knowledge of your business puts us in the perfect position to make important recommendations based on the true needs of your organisation. For example, we can supply and install new systems and software, we can design and build a more efficient network; or provision and integrate emerging Cloud technology.

Performance Monitoring

We proactively monitor your computers, servers, network and Cloud services and take immediate action to identify and fix smaller issues before they have time to develop into bigger problems or downtime. More importantly, we can ensure that system performance is optimal at all times.

IT Reporting

Having insight and visibility in to your technology, with all its related statistics and performance measurements, is key to justifying future direction or making important business decisions. Our reporting tools are designed to extract valuable information about your systems, your users, IT efficiencies, productivity and security

As an absolute minimum, these are the service levels you should expect from any provider. However, the real benefits come from working in partnership with your supplier, so your technology infrastructure becomes fully integrated with your business plans and is developed to meet your growth ambitions.

At Cyan Solutions we become an integral part of your team, planning your technology capability in line with your organisational strategy, creating the right solution for you and ensuring it is maintained ongoing. Contact us today to discuss your IT support needs.

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