From Downtime to Dependability: IT Support for Law Firms

How Burley Geach transformed their IT from a liability into a trusted foundation for client work with CYAN.

The Customer’s Vision

Burley Geach is a long-established law firm with multiple offices across the South of England. With a busy team of solicitors and support staff, the firm needed IT support for law firms that could ensure secure case management, compliance with regulatory standards, and seamless collaboration across locations.

Their vision was simple but critical: IT that just worked, so lawyers could focus on clients and billable work, not technical frustrations.

The Challenge

Before partnering with CYAN, Burley Geach faced significant IT problems:

• Frequent downtime disrupted client work and created stress.
• Support was reactive and unreliable, with little confidence in long-term fixes.
• Compliance and security risks loomed, with no clear roadmap in place.
• Staff morale dipped as IT became a barrier rather than an enabler.

We had a daily outage. A lot of the time we couldn’t get onto the system… and I’m not talking about half an hour, I’m talking several hours over multiple days. This was incredibly disruptive to our work and extremely frustrating not knowing what was happening. The loss of working time was significant. Our income is derived from providing services, so every hour of downtime meant lost revenue.

Why CYAN

The firm needed a partner who understood the pressures of legal practice: secure data, compliance obligations, and the importance of uptime in a billable-hour environment.

CYAN was selected because of our sector-specific expertise, proactive approach, and commitment to building trust. From the first conversations, Burley Geach recognised we weren’t just another IT supplier, we were an extension of their team.

We’d spoken to other providers, but we opted with CYAN because they were the best out of the three and we also had a recommendation from an internal source.

The Journey Forward

Phase 1: Stabilise & Simplify

CYAN began by resolving downtime and removing the fragility in Burley Geach’s systems. Infrastructure was standardised across offices, giving staff a reliable, consistent experience.

The first thing I noticed, I wasn’t getting text messages 20 or 30 times a day saying the system’s gone down.

Phase 2: Secure & Compliant

We strengthened cyber security measures and aligned IT with compliance standards required by the legal sector. Leadership gained peace of mind knowing that client data was properly protected.

Phase 3: Strategic Partnership

Rather than stopping at fixes, CYAN built a roadmap for long-term resilience. Burley Geach now has outsourced IT support that feels like an in-house team, with proactive monitoring and guidance that evolves with the firm’s needs.

When we have reported an issue we are kept updated as to who has ownership of that ticket and what steps have been taken. Knowing what is happening, which we didn’t before, has been really helpful.

The Transformation

Burley Geach now benefits from:

• Minimised downtime disrupting client work and timely responses
• Confidence in data security and compliance
• Outsourced IT support that feels like an in-house team
• Staff freed to focus on clients, not IT headaches
• A clear IT strategy supporting hybrid working and long-term growth

We don’t have as much downtime and that makes a huge difference. It’s the reassurance too — knowing that if I don’t understand something, I can just call and get a clear explanation. That kind of support is invaluable.

What This Means for You

For law firms, time really is money. Every minute of downtime means lost productivity, missed deadlines, and client frustration.

With CYAN, you get IT support for law firms that’s secure, compliant, and always reliable. We make IT invisible (the way it should be) so your solicitors can focus on delivering legal expertise while we ensure your technology never lets you down.