Switching IT providers can feel overwhelming. You might be worried about downtime, disruption, or simply making the wrong choice.
At CYAN, we understand what’s at stake and we’re here to make that move easier.
That’s why we created the CYAN Easy Switch Promise™. A structured, contract-backed commitment to making your switch to CYAN smooth, secure, and hassle-free.
Trusted by Businesses Who’ve Made the Switch
What’s Included in the Promise?
The CYAN Easy Switch Promise™ is built around five core commitments:
Hassle-Free Experience
We manage the move for you, clearly, calmly, and without drama. You get a structured plan, a dedicated contact, and regular updates throughout.
Time-Bound
Your onboarding is delivered through three focused 30/60/90 day phases, each time-bound, each with a clear outcome. We know what needs to happen, when, and why it matters.
Non-Disruptive
Your business comes first. We schedule work to avoid disruption, with clear communication and no surprises.
People-Centric
From day one, we focus on your team. We make sure everyone knows how to get help, and after go-live, we introduce your Customer Success Manager and Head of Helpdesk, real people, not faceless names.
Guarantee-Backed
The Promise isn’t just words. It’s written into your contract. If we don’t deliver what we said you can walk away, without penalty. Plus, we will support you through any offboarding needed to ensure a seamless transition to another provider.
When you choose CYAN, we don’t just “get started” – we deliver a structured onboarding journey designed to build momentum, not stress.
Support –
Day 1 to 30
We’ll set you up for success by configuring systems, securing your environment, and preparing your team for a smooth handover. Our goal is simple: to get everything ready so your support goes fully live at Day 30.
Baseline –
Up to Day 60
We’ll implement our Cyber Security Baseline across your organisation. It’s about reducing risk and increasing resilience from the start, tailored to your size and complexity.
Transition –
Up to Day 90
We’ll take care of modernising key systems, migrating data, and replacing outdated infrastructure. No shortcuts. No confusion. Just the right tools, properly deployed.
What It Feels Like After the Switch
Frequently asked questions
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We plan every switch carefully to avoid disruption. Most transitions happen with minimal downtime. We’ll agree a timeline that works around your business.
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Very little. We handle the technical side, coordinate with your current provider, and guide your team through every step — with clear communication and minimal input needed.
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Not always. We’ll review your existing agreement and advise on the best time to switch — including how to avoid overlap or penalties where possible.
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You’ll have full access to our support and services as normal. If anything doesn’t feel right, we’ll fix it — or help you move on, no strings attached.
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Yes. We have a clear, proven process for migrating cloud, on-premise and hybrid systems — securely and without disruption.
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We don’t just fix issues — we build structure. You’ll get a calm, proactive service designed around your people and your growth, not generic support scripts.
Ready to Make the Switch?
We’ll handle the handover, the setup, and the stress — so you can focus on what’s next. No downtime. No drama. Just expert IT support, done properly.
Let’s Talk About Your Switch
