How to Make Sure Your Staff Don’t Breach Your Data Security

It may be the cyber attacks which make the headlines, but the most common breaches are the ones that occur internally in your organisation. In fact, around 90% of data breaches are caused by human error. Staff are often responsible for data breaches, from losing a memory stick to sending the wrong file or even emailing the wrong person.

With GDPR coming to effect very soon, many companies are focusing on the technical aspects of data encryption and systems analysis to ensure compliance. However, staff training and awareness is also essential to maintain data protection compliance and reduce the risk of a breach which could cause a hefty fine under the GDPR.

So, how can your organisation manage the biggest risk of data breaches?

Five top tips to ensure staff do not breach your data security

1. Have a GDPR staff meeting

It is vital that every member of staff understand what GDPR is and how they are directly affected as a result. Explaining the risks of a €20 million or 4% of your global annual turnover fine can help staff to understand how critical data compliance is. In this meeting, you can also explain your own policies and procedures regarding data compliance. If staff understand that data breaches can lead to dismissal and disciplinary action, it can help to highlight the importance of being data aware.

2. Create a personal information training checklist

A simple checklist that can be signed by the trainer and staff member can help to make sure that staff understand data from a personal point of view. It is also an easy addition to induction training to make sure every member of the team understands your data policy. The checklist can include aspects such as;

  • Knowledge of secure passwords
  • How to lock/logoff computers when away from their desk
  • Secure shredding policy
  • Visitor area restrictions and clearance policy
  • Personal information encryption
  • Back-up and storage of data
  • Clear desk policy
  • Not opening links, downloading unknown files or opening foreign USB sticks

3. Make training relatable

Instead of an off the shelf training course, a relevant training course that covers the activities of your business will be much more interesting and engage your employees. GDPR and data protection can affect organisations in different ways. By understanding your specific risks and activities, you can make sure the training applies to the situations that your staff face.

As well as making the training bespoke to your business, it is well worth opening discussion after training to make sure employees have the chance to ask questions for any aspects they do not understand and raise ideas that can help your business from their perspective. After all, there may have been a vital process that could have been missed.

4. Create an information request policy

Frontline staff may come into contact with customers requesting knowledge of the personal information that you hold about them. As part of GDPR, individuals have the right to know what personal information that your business owns. Your staff will need to be aware how to handle an access request and ensure that no data breaches take place by fraud.

Staff will need to know that there is a maximum £10 fee for requesting information and that your team needs to respond within 40 days to any customer information request. This means that communication must be checked regularly and processed with appropriate urgency.

An essential aspect of the information request policy is when other people’s information is contained within the response given to a customer. This is a common area where a data breach can occur.

5. Keep staff aware

Data compliance is not a one-off training event; your organisation will always need to keep data compliance at the forefront of their work actions. Using incentive, games and rewards, you can help to keep GDPR and data protection relevant and prominent in the workplace.

From e-learning, customised training and checklists, you have a wealth of tools to help highlight the importance of data compliance at regular intervals. Make sure training and catch up sessions are routine and if you make any modifications to your data policy, keep the team informed and use techniques to ensure your new processes are fully understood.

It may be worth conducting mystery shopping and random testing to make sure all your staff are fully compliant, while incentives can ensure they remain enthusiastic and keen to comply.

Discover more top tips from Cyan Solutions

If you need any help in securing your company and reducing the threat of data breaches, then Cyan Solutions can help. At Cyan Solutions, our IT experts can help to assess all the internal threats that your business faces. Furthermore, we can use our experience and expertise to give you our top tips to ensure your staff are ready and prepared for data compliance changes and GDPR.

 

Monitoring The Dark Web To Stop Security Breaches Fast

We are all aware that the internet is incomprehensively massive. We know about YouTube, Google, Facebook and eBay, but what many of us often don’t realise is how much deeper the internet goes beyond those respectable and user-friendly websites. The elusive dark web is something we often hear about, but very few people properly understand what it is or how dangerous it can be.

What is the dark web?

In simple terms, the dark web is content on the world wide web that exists on ‘darknets’; these are overlay networks that require specific authorisation to access them. It forms part of the deep web, which is a part of the internet that cannot be found or indexed by search engines. Research has found that as little as 4% of the internet is available to the general public, meaning a vast 96% of the internet is made up of the dark web.

The dark web provides a hidden area where cybercriminals can act with full anonymity thanks to the heavy encryption involved. This shady corner of the internet offers several layers of secrecy by encrypting all IP addresses that work within it or even access it. It is this level of confidentiality that makes the dark web a hub for cyber attacks and underground marketplaces which trade not only your personal data but also that of your customers.

Although the dark web is buzzing with illegal activity such as cyber attacks and data breaches, it is not actually illegal to access and can be accessed by anyone who wishes too. Accessing the dark web and using it legally can surprisingly provide a fantastic resource for businesses. It gives us the opportunity to monitor the dark web’s content and ensure customer data is not being circulated and traded by cybercriminals.

Data concerns

All kinds of personal data and information on individuals can be found on the dark web and are often traded between cybercriminals and used for fraud and online attacks. Just last year it was reported that a database of around 1.4 billion account login details were published online. This included account details such as usernames, passwords and email addresses from a considerable number of well-known websites such as PayPal, Netflix and Gmail.

Once hackers get their hands on these details, they are able to automate account hijacking and take over customers’ accounts easily. Many individuals will reuse passwords across all their online accounts, meaning hackers can access a terrifying amount of data.

Why you need to protect your data

Personal data on individuals is very valuable to hackers on the dark web, and it is vital to ensure you, and your company is adequately protected against any kind of data breach. There are a huge number of ways that data can be leaked from an organisation, from accidental data spills or database misconfigurations to highly sophisticated attacks that infect systems with malicious code. With such a vast number of these data breaches happening on a daily basis across all kinds of companies and organisations it is imperative that you protect your business from potential issues.

While traditional methods of having strong security to protect your database and customer information are still essential to protecting against cyber attacks, there are new approaches that are becoming increasingly popular. Recently, we have seen a trend of more and more companies adopting a risk-management mindset, where you make the assumption that sensitive data will eventually be breached and plan accordingly.

Monitoring the dark web

The dark web can be used a powerful tool in data protection; it can often provide early insights into potential vulnerabilities in your network. By monitoring the dark web, we can often detect unknown weaknesses such as misconfigured databases and malicious insiders that are leaking your customer data. By detecting these leaks as soon as they appear on the dark web you have an early warning of vulnerabilities within your network, giving you the opportunity to resolve them before a larger and more dangerous breach occurs.

The process of monitoring the dark web for potential security threats can seem extremely overwhelming for small businesses, especially to those who are not so tech-savvy. The dark web lingers on deep and difficult to locate corners of the world wide web, so even just knowing how and where to start can be a challenge.

Protect your data with Cyan Solutions

At Cyan Solutions, we take the challenge of monitoring the dark web away. We can help you to manage your online security and use our own monitoring tools to keep track of the dark web for your business. We work in partnership with you to our services so we meet your every need.

Our tools provide us with the knowledge and assets to help prevent or limit the damage of cyber attacks by alerting you to any potential security breaches. Get in touch with our professional team of experts today to book your audit and get started on protecting yourself against the dark web’s cybercriminals.

 

The biggest risk for data breaches is your employees

In a world where technology is evolving so fast, handling data became a challenge, especially when it comes to businesses. Cyber security improved, and so did attackers. During the past few years, thousands of data breaches exposed records and personal information. The possibility of being a victim of fraud or identity theft stirred panic among people, executives included. There is no wonder why people became so protective of their personal information.

Data breaches are the most feared event that a company can encounter. The consequences can be devastating, and neither business owners or employees are accurately informed about this topic. This represents the main reason why knowing the potential causes of a data breach – along with several methods to prevent them – is essential.

Even though the clear majority of business owners consider data breaches a result of external malicious activity, the primary originators of such unfortunate events are employees. They represent the targets soon-to-be lured on by attackers, a sure method to compromise the whole company.

Nearly all business owners became aware of the implications of a data breach and started taking several measurements to prevent them from happening. Since insider threats are frequently responsible for data loss, the first step to a safer future would be imposing a strict adherence to the General Data Protection Regulation (GDPR). Most employees are not familiar with the existent rules for protecting data in a company or the severe consequences of a data breach, with GDPR in place; it is your chance to make the change and lower your risk.

Why do employees represent the biggest risk?

Data breaches can be either inadvertent or deliberate. Excluding external data leak threats such as malware, hacking, viruses, trojans and social engineering, the attention should focus on insider threats. Inadvertent data breaches are usually caused by accidental events, configuration errors, improper encryption or privilege abuse. Intentional insider threats include cyber espionage and sabotage. These are all results of either human mistakes or malicious/neglectful users or infiltrators.

By comparing the number of possible threats, any business owner can tell that employees should be feared the most. The root of insider threats is the lack of employee training. As long as they are not aware of the implications mentioned in GDPR, the exposedness to data breaches is definitely accentuated.

Training shortcomings – the aftermath

Still not convinced that raising awareness about GDPR is compulsory? 55% of cyber attacks in 2016 were as the result of insiders. Furthermore, insider threats are the most difficult to detect. Once a data breach takes place, a company’s primary goal would be finding the cause and remove it. When employees are the prime movers of a data breach, detection is a lengthy process that involves spending a lot of resources. Considering the fact that insider threats can go undetected, malicious employees can cover their tracks making the consequences even more expensive and long-drawn-out than before.

If the data breach included loss of customer personal data, the remediation costs could lead to bankruptcy, taking into account the fines and fees involved. Also, the reputation of a business which went through a data leakage is thoroughly affected. The aftermath is going to be reflected in profitability. The company will not be perceived as trustworthy any longer, leading to a decrease in client retention and a visible eroding of morale.

GDPR compliance and other training approaches

Training is the only unquestionable way to make sure that employees are acquainted with GDPR and the consequences of their actions. Through such training, business owners can highlight the importance of understanding high-risk apps, security bypassing, the inappropriate use of technology and other issues that may be encountered by an employee. By helping them comprehend;

  • How data sharing protection works
  • What they should and should not do at work
  • How to apply the lawful basis of GDPR
  • Spotting signs of malicious activity.

With this, a business owner drastically reduces the risks of encountering an internal data breach.

Proper training should be set in motion to prevent unpleasant events from the very beginning. At Cyan Solutions, we specialise in GDPR compliance preparation, creating and implementing cyber security solutions and eventually tracking existent changes through analytics. Well-conducted Data Protection Impact Assessment (DPIA) is one process that we recommend our clients should undergo to assess the possible risks of data leakage better.

Reduce the threat with Cyan Solutions

Minimising negligence and possible risks by bringing GDPR to light became a leading-edge necessity. This is no longer an option, but a requirement for any company that desires to remain out of harm’s way. At Cyan Solutions, we can help your business to mitigate the risk and make sure that all internal data risks have been analysed, maintained and reviewed. If you want to protect your firm from the risk of data breaches, speak to the team of experts at Cyan Solutions to find out how we can help.