How Often Should You Audit Your Business Cybersecurity?

For many businesses, cybersecurity tends to sit in the background. It’s something we often seem to have a lot of confidence in without really fully understanding it. The only time we pay attention and question its suitability is when something goes wrong.

As it is one of the more important parts of running a modern company or organisation, it pays to step back and have a review of your cybersecurity processes, software and hardware on a regular basis.

According to Forbes recently, cyberattacks are only like to get smarter over the next few years and we all need to be on guard to prevent breaches.

Why You Need Regular Cyber Security Audits

The first thing to note is that you can’t say whether your business cybersecurity is performing as expected unless you carry out an audit. Most IT services will advise that this needs to be done on a regular basis, either monthly, quarterly or even just twice a year as a bear minimum.

A lot will depend on the size of your organisation or business, of course, and how many different departments you have. It’s much easier to keep track of a company that has ten employees than one which has thousands. Another factor is the amount of confidential data you handle and the sector you operate in.

What is a Cybersecurity Audit?

A regular audit is something that can be carried out fairly easily and, in some cases, remotely. It’s a service that many outsourced IT support companies provide nowadays. If there has been an incident or issue with your IT infrastructure, however, it pays to have a more in-depth audit that considers a wider range of parameters.

This kind of audit tends to use more advanced technology and will not only look at the software installed but the practices that you employ in your business.

You may have had a security breach or data loss, for example. It’s important to discover how this occurred and what processes you need to put in place to improve security. Or you may have updated or put in a new system, in which case, you’ll want to ensure your cybersecurity is working well with it.

There can be plenty of other reasons to carry out a more intensive audit. For example, if the compliance laws change for your business (as happened for many companies with the new GDPR). Perhaps you’ve merged with another business and want to ensure IT services across the board are uniform.

Outsourcing Your Business Cybersecurity Audit

It’s important to work with a partner that is able to deliver the kind of audit you are looking for. There are off-the-shelf auditing packages available but these may not be entirely suitable, especially if your company has specific cybersecurity needs.

Outsourcing your business cybersecurity audit to a third party is the most popular route and has a number of advantages, not least that you have access to the appropriate level of expertise. It’s not easy to find suitable companies that have a track record of delivering security testing within a range of organisations.

You should be looking for one that has a deep knowledge of operating platforms and understands how your business security fits into these and other IT deliverables. The other thing you will want is an IT audit service that will give you clear reports which you can then act on. Good communication is key.

While you may be able to undertake at least some of this internally, for a deeper audit most companies will lack the appropriately qualified staff. Even using the latest auditing software, it can be difficult to decipher the results and come up with appropriate recommendations if you do not have expertise in this area.

A competent audit team will be able to:

  • Interpret the data from your audit and understand how to action any changes to your systems.
  • Prioritise which are the most important factors and what steps you need to follow to improve your business cybersecurity.
  • Understand if information is missing and what other software and scans need to be applied to provide a full picture of your current cybersecurity.
  • Set benchmarks so that you have a baseline for future audits and a clear understanding of what you need to achieve.

At Cyan Solutions, we work with a wide range of businesses across different sectors. We understand that each company has its own set of requirements when it comes to fulfilling strong cybersecurity. Our team works closely with all stakeholders to ensure that we deliver a robust audit that keeps your business safe.

Contact us today to find out more.

Tips for Finding the Best IT Consulting Solutions

It can be difficult staying up-to-date with the latest advances in technology or understanding how these can benefit your business if they are implemented. Most business owners don’t completely understand what a managed IT solution can provide or how it fits in with the way their company currently runs.

There are also plenty of companies offering IT consulting solutions ‘tailored’ to your needs out there, each promising the earth. But which one should you chose? How do you separate the worthwhile IT consultants from the ones that are likely to hold your business back?

Your IT partner can make a huge difference to the success or failure of your business and how competitive it is. Here are our tips for finding the right company:

1. Understand What You Need

You need to be able to match the services on offer to complement your business activities. Take a look at your short and long term goals and then find out what IT consulting solutions are going to benefit these.

You might want high levels of security because of the kind of data you handle, or services that constantly monitor your threat status and automatically provide solutions. You may want to introduce new cloud services so that your staff are able to perform more productively.

2. Take Your Time

Finding the best IT consultant to work with can take time. There are lots of options online and you shouldn’t rush, or allow yourself to be rushed, into picking this company or that company. It’s better to take some extra time, including having a cooling off period before you finally decide, to ensure you get the best partner for the future development of your business.

3. Look for Expertise

The best IT consulting solutions are the ones that have a range of expertise available. You rarely get this from one person businesses – they can be stretched for time and certainly won’t have the level of knowledge you are looking for. You should check not only the number of staff they have on board but what their specialisations are.

It’s important to interview your prospective IT consultancy and find out all you can about them. Check for online reviews and ask for referrals.

4. Does It Fit Your Needs

If you’ve made a list of what you are looking for as a business, done your due diligence and matched up the various services you require, the final thing you need to decide is whether the IT service meets your needs and ticks all the right boxes. Some extra areas to consider are how long they have been operating and whether they are able to respond to your changing needs.

IT Consulting Solutions: Why Choose Cyan?

At Cyan we pride ourselves in being a flexible, high tech solution for today’s modern businesses. We offer a range of different services that can be tailored to your needs. If you want to start small and cover just a few areas of IT support, we can certainly help with that. The good news is that our provision is scalable – which means, as your requirements change, so can our service.

We work closely with our customers to identify the areas where they need support. Here are just some of the things we can help your business with:

Managed IT Support: For many businesses, IT can take up much more time than they have to offer internally. A managed IT solution basically takes the weight off your shoulders and provides the full service and maintenance you need at a cost you can afford.

Cyber Security: Safety of data is probably the biggest worry that businesses have nowadays. Your success depends on having a secure eco-system, protecting your from both financial and reputational damage. At Cyan, our expert team helps put in all the processes that protect your business, including managed firewalls and anti-virus software that is fit for purpose.

Cloud Services: More and more businesses are using the cloud to deliver flexibility and agility for their employees. Our subscription-based services mean that you can keep control of the costs and give your staff the tools they need to achieve your goals.

Virtual CIO Consultancy Services: Most businesses don’t have the finances to employ a Chief Information Officer on site. Our virtual service means that you can access the latest advice and technology to drive your business forward at a fraction of the cost.

IT consulting solutions can be complicated and are challenging to get right. If your business is looking for a partner that can deliver tailored services and grow and scale as you develop, contact the team at Cyan today.

Do Your Employees Understand Your IT Business Strategy?

The majority of businesses today have some form of IT strategy in place. That plan normally goes beyond the standard use of security software and a nod towards threat management.

It includes the tools and apps that are used to manage daily work, training of staff to use industry-specific software, and developing protocols to ensure the safety of data and the way that is used throughout the business.

When it comes to IT business strategy, keeping up with the advances and challenges has become a lot more complicated in recent years. Not only are we subject to highly sophisticated attacks but employees are also using a range of devices, including their own smartphones and tablets, to deliver on their company’s needs via cloud-based services.

One question all businesses need to ask is how much employees understand about their IT strategy in the first place. How confident is each individual in implementing the processes that are in place?

Creating a Robust IT Business Strategy

The first step is to develop the right strategy that fits your business. This is all about aligning your IT services and systems so they support your business priorities. While this is not always easy to achieve, it allows you to:

  • Plan for future changes in your IT service
  • Stay in control of the costs of IT for your business
  • Ensure you have robust process in place that protect you, your employees and your customers, reducing the risk of disruption to your business

Make Your IT Business Strategy Available

Assuming that you have the best strategy in place, you need to make employees aware of what it is, how it fits into your wider business plan and what everyone’s responsibility is.

One of the big challenges business have is how to protect their data and processes from cyber attack, particularly in light of the new GDPR. Building awareness among employees should be a vital element of your IT business strategy, an ongoing, not a one-off, process.

Your IT strategy needs to be readily available to employees (both online and in hardcopy) and should be written in plain English so everyone understands what is expected of them. If staff don’t know how they are to implement the strategy, you will quickly find gaps in delivery that can eventually seriously damage the efficiency and even the safety of your company.

Ensure Staff Understand the Risks and Their Responsibility

An employee who opens an email link that carries a malware programme is one of the most common ways in which businesses are attacked. These kinds of threats generally succeed because of lack of understanding or knowledge on the part of the victim rather than any malicious intent.

There are greater challenges nowadays, particularly with many businesses using cloud-based services. On the one hand, these give companies much greater flexibility in how they communicate and improve productivity. On the other, cloud IT services also present a challenge to security. If an employee is using their smartphone to access business data, how secure is it? What does that employee need to be aware of when performing their job on a daily basis?

Have Regular Update and Training Sessions for Employees

It’s vital that employees understand what their responsibilities are when it comes to your IT business strategy. There are various ways in which this can be achieved but the onus is on business managers, CEOs and owners to ensure that these processes are implemented.

  • Effective onboarding for new staff: Every time someone new starts at your business, a priority needs to be given to providing information and training on IT services and the responsibilities involved
  • Available training materials: Staff should have access to relevant IT training either through organised group sessions, online courses or a mixture of both. More problems in businesses are caused by staff who don’t know how to use software or systems safely
  • Regular assessments for staff: It’s not enough to provide training and informational updates, business owners need to be sure their staff are taking the training onboard. Assessing staff competency and understanding when it comes to IT services should be a priority
  • Options for reporting: You should have the process in place that allows employees to raise concerns or report any potential breach

Most businesses, particularly new start-ups, understand that IT is important. Unfortunately, they either take it too much for granted or fail to put in the appropriate measures to ensure safety and security at all levels. In today’s online world, that can mean putting your business at risk of a cybersecurity breach.

Developing staff so that they are better informed about your IT business strategy should ensure they are equipped to handle today’s cybersecurity risks. That in turn, will keep your business safer.

Here at Cyan Solutions, we can assist with the development of an IT strategy for your business, as well as the implementation. If you would like to find out more and speak to one of our experts contact us today.

Top 5 Ways To Avoid Phishing Emails

Five top ways to prevent phishing attacks

Cyber attacks are on the increase, and it is vital to protect yourself and your business against the rising security threats. For most companies, the employees are the weakest security link, leaving the company open to potential attacks and breaches. Over 90% of cyber attacks start with a phishing email, and recent studies suggest that the fastest growing security threat to businesses is no longer malware but impersonation email attacks.

The reason employees are often the weakest link in your security is due to human error, and cyber attackers have learnt it is easier to trick someone into revealing secure information such as logins and passwords, rather than trying to exploit a secure system. The number of impersonation email attacks sent has increased by 50% quarter-over-quarter compared with malware and harmful files being sent rising by 15%. This means your business is seven times more likely to be subject to an impersonation email attack than a malware attack.

The figures are staggering, and even still there are thousands of companies out there who are not doing everything they can to protect themselves against phishing emails. The most common type of phishing emails is spear phishing; a highly targeted scam email that is sent to a business or individual. If the cybercriminal does enough research into an individual or business, spear phishing can be very effective, and research has shown that 97% of individuals can be tricked by a spear phishing email attack. Here are some of the top 5 ways to avoid phishing emails and protect your business.

Invest In Your Systems

One of the best ways to protect your business from phishing emails is to prevent them from getting through to your employees in the first place. There are many technological approaches to avoid phishing attacks, such as powerful filters and protection systems. Implementing a smart security system can help to identify phishing emails and block them from being received by your employees.

This is a great place to start when it comes to avoiding phishing emails, but even the best technology can’t detect every single phishing email. There will always be some that slip through the filters, so it is vital to have other precautions in place as well.

Educate Your Employees

As personnel are often the biggest downfall for a company’s security, it is essential that they are provided with appropriate training and knowledge to protect themselves against phishing emails. While many phishing emails are poorly written and easy to detect, there are often highly sophisticated attacks that are much more difficult to spot.

To properly protect your business against phishing emails you should develop an effective security education programme to raise awareness among staff of the growing cyber threats.

Go Phishing

One very effective method to identify the weak links in your security and determine where further training is required is to send phishing emails to your employees. Craft an email based on the kind of ones that your employees do receive and then measure for these main four metrics: clicking on the link, opening attachments, reporting the email and response time.

After the ‘attack’, discuss the results of the tests with your employees; it is usually best to keep results anonymous or break them down by department or team to avoid employees feeling like they are being individually called out. Your goal with this exercise should be to raise awareness and educate your employees, not to embarrass them.

Develop A Strict Protocol

Ensure you have a strict and well thought out protocol in place for phishing attacks. Encourage all employees to report all attacks or potential attacks immediately so that they can be dealt with effectively and quickly.

Make it clear that every employee can ask for help if they think they might have been a victim of a phishing email attack and be sure never to punish staff if they do get caught out; it will only discourage your employees from reporting the attacks in future. Once an attack has been reported, take steps to scan the affected devices for malware and change all passwords as soon as possible.

Review Your Digital Footprint

Cybercriminals will use information that is publicly available about your business and employees to make phishing emails more convincing. This information can be found on your website and social media accounts and is known as your digital footprint. Carefully consider what information is necessary for your website visitors and what could be used by potential attackers.

It is also vital to offer support and training to your employees on how to best manage their digital footprint; you should not expect them to remove themselves from the internet entirely but help them understand what information isn’t necessary to share.

Increase your phishing protection with Cyan Solutions

At Cyan Solutions we can develop robust IT security to reduce the risk and prevent cyber attacks. If you would like friendly advice on how to increase your IT security, talk to our experts now.

Myth-busting Cloud Technology

Five Top Cloud Technology Myths

Cloud computing has been growing in popularity in recent years. However, there are still some regular misconceptions about the platform and how it works. In simple terms, cloud technology refers to storing and accessing programs and data over the internet as opposed to using a computer’s hard drive.

With an online connection, cloud computing can be done at any time and from anywhere, which is just one of the reasons that it is so popular among businesses and individuals. For something that has become so mainstream in recent years, cloud computing is still not properly understood by many. This article will reveal the truth about cloud technology and most common myths associated with it.

The Cloud Isn’t Secure

Many people seem to believe that using cloud technology is less secure and safe than traditional IT solutions. In actual face, maintaining cybersecurity is all about staying ahead of the attackers, and this is the same whether you are using cloud technology or traditional solutions. The main difference when using cloud technology is that both you and your cloud provider have a shared responsibility for maintaining the security of data stored in the cloud.

As cloud providers are professionals in the field of cloud technology and security, they usually have the investment resources, experience and knowledge to maintain high-end security technology. When it comes to both security and compliance, a cloud provider can generally invest vast amounts of resources that far exceed what an independent business could realistically manage.

The Cloud and The Internet Are The Same

There is often confusion about what the cloud really means, and usually, we interpret saving something to the cloud as saving it to the internet, which is figuratively true, but the two things are not the same. Put simply; the cloud is a network of remote servers that can only be accessed using the internet. The internet is one huge global network of connections, and within it, there are hundreds of thousands of clouds.

Many people make the mistake of thinking there is one single cloud when in actual fact there are thousands of different clouds located on the internet. These various different clouds could be either public or private. A public cloud is a service that can be accessed by anyone from anywhere with their own individual account, such as Dropbox or iCloud. A private cloud is dedicated to one specific company and can only be accessed by those with access to that particular server.

Cloud Migration Is Difficult

Years ago, when the cloud was a relatively new technology, there were plenty of horror stories around from early adopters who moved their business onto cloud technologies. Just a few years ago, cloud technologies were still a relatively new thing, and the power of them was unproven, leaving enterprises to figure them out on their own with little guidance or help. This led to implementation nightmares and gave cloud technology a bad name.

The technologies have come on in leaps and bounds since then, and now implementing cloud technologies could not be easier. The technology has improved significantly in recent years, and there are experienced and knowledgeable professionals out there to assist businesses in implementation and training. If your current servers are outdated, then some cleaning and architecture revisions may be necessary to migrate to the cloud, but with the help of a professional, the migration process can be seamless.

Cloud Technology Is A Fad

Many people still have this common misconception that cloud computing is simply just another fad. Its fast rise in popularity makes some people believe that the cloud is just another marketing buzzword that will be soon forgotten, but this is not the case. Cloud technology has actually been around since the 1960s and has become increasingly popular in recent years as technologies have advanced and improved.

Hundreds of companies across all industries rely on cloud computing for their day-to-day. IT needs, making it far too big and popular to be regarded as a short-lived fad. Cloud computing is expected to continuing growing and advancing over the next few years and is showing no signs of slowing.

Cloud Technology Is Cheap

It is a common belief that cloud technology is a cheaper way to run a business than traditional methods, but this is not always the case. Moving a company’s systems and data to a cloud platform will reduce the need for expensive hardware and in-house servicing costs, but there is also a financial investment involved in migrating everything over.

While the initial cost of moving over to the cloud may be pricey, the ongoing management costs are generally low and make up for it in the long run. Cloud technology also provides a more significant amount of flexibility and scalability once the transition is complete, resulting in a better performing business.

At Cyan Solutions we are experts in working with our customers to smoothly transition them onto the right cloud platform, tailored to their needs. Contact us now to discuss how cloud technology could transform your business.

Top Benefits of Outsourcing Your IT Requirements

Top Five Benefits of Outsourcing Your IT Requirements

When running a growing business, it can feel like you’re a bit of a one-man band trying to balance various aspects of the businesses needs. In some areas of your business, it can be beneficial to keep the workload in-house, and even employ a specific team to handle it, but it just isn’t always practical to try and manage everything yourselves.

Outsourcing, or hiring an external company to manage specific areas of your business, is a familiar and popular option for many businesses, and thousands choose to outsource their IT requirements to seasoned professionals. There are a wide range of benefits to outsourcing your IT requirements.

Experienced and Certified Professionals

Information Technology is a complicated and challenging area to tackle, and without appropriate training and experience, it is impossible to get right. When it comes to hiring an in-house IT team, if you’re not IT trained yourself then how do you assure a potential employee is qualified? Certifications are great, but previous experience of managing a business’s IT requirements is invaluable.

By choosing to outsource your IT requirements to a professional company, you are guaranteed to get knowledge that an individual IT employee doesn’t have. IT service companies have a heap of experience in managing IT requirements for a business, and they often see related problems multiple times and will already know the best solutions and prevention techniques.

Controlled Costs

By outsourcing IT requirements, you are converting fixed IT costs into a variable cost that is much better for budgeting. You will only be paying for the services you use as and when you use them, as opposed to a fixed cost to the business every single month, even if no major IT changes have been made.

As well as reducing and controlling IT running costs, outsourcing can also result in considerable savings in labour costs. Recruiting and training IT staff can be costly, and with no guarantee as to how long an employee will stay with the business, it is a cost that you may have to pay every few years. Outsourcing allows you to focus your human resources efforts in other areas of the business where you need it the most.

Stay Ahead of the Game

When a business tries to manage all of their IT requirements in-house, it often takes a lot longer to get projects and developments completed. This is because there is a higher level of research, development and implementation time required compared with using an outsourced IT provider.

All of these things also increase the cost of new developments and slow down the whole process meaning your competitors might be making game-changing developments while you are still in the researching phase. A fully managed outsourced IT service will have the resources and knowledge to begin new projects immediately, compared with in-house where you may need to hire new staff, train them and provide the necessary support.

Increase Security and Reduce Risks

IT service providers will constantly be keeping up to date with specific industry knowledge, especially when it comes to security and compliance, that an in-house team simply might not be aware of. Outsourcing provides you with a reduced risk of coming across any issues, and an IT company will often have better expertise when deciding how to avoid certain risks to your business.

With the huge rises in cybercrime to businesses recently and the added pressure of GDPR, it is essential to keep your IT systems security as tight and secure as possible. Your in-house team may struggle to know the best practices and methods to keep your company and customers safe, but an outsourced IT team will be well aware of all PCI compliance standards and the best way to keep everything up to date and safe from attackers.

Strategic Planning

IT service providers have years of experience working with different clients and industries and will focus on keeping up to date with the latest technologies, making them the perfect team to help your business grow and expand. Many outsourced IT companies will be able to advise you on your business’s future IT requirements by evaluating your growth and planning how your IT infrastructure needs to support this.

At Cyan Solutions we work in partnership with our customers to support their technology ambitions. This allows us to deliver innovative solutions that meets your business’s specific needs now and in the future. With technology constantly changing, it is difficult to know yourself what IT requirements you will need in the future. But, by choosing to outsource to professionals, you will be getting expert guidance and support to help your business grow.

Switching over to Cyan is a simple, easy, seamless transition. It can seem overwhelming to make such a significant change to the way your business operates, but the benefits are clear, and successful growth often requires change. Call us today to see how we can help transform your business.

Cybercrime Is On The Increase

 

Businesses have been facing a growing threat from data breaches, ransomware and supply chain weaknesses in recent years. According to the annual report of the National Cyber Security Centre, the number of cyber-attacks on UK businesses increased in the last year and is only expected to continue to rise.

Cybercrime is a very real issue that businesses today must address and protect themselves against, especially with the newly introduced General Data Protection Regulations (GDPR) that took effect in May this year. IT infrastructures and systems are continuing to grow and evolve rapidly and the more technology systems a company has, the more potential there is for a security breach.

Cybercriminals are continually finding new and innovative ways to hack IT systems and to keep your business safe; it is essential to stay one step ahead.

The growing cybercrime problem

Cybercrime among businesses is a growing issue, with almost half of UK firms being hit by a cyber breach or attack in the last 12 months. Organisations of all sizes are under threat from cybercriminals, with firms that hold personal data the most likely to be a target for cybercrime. These cyber-attacks can come in many shapes and sizes, and cybercriminals are getting more intelligent in carrying out these attacks subtly and quickly.

The most common types of attack from the last 12 months were fraudulent emails, closely followed by viruses and malware. In 2017, The Cyber Security Breaches Survey identified that nearly seven in ten large businesses came under a security breach or attack during the year, and these attacks cost each firm an average of £20,000.

It is no secret that cybercriminals are targeting businesses across the UK on a daily basis, and this threat is continuing to grow. A serious security breach can not only be costly to a company but also have a significant impact on customer confidence, and many big brands have been hitting the headlines recently for being victims of massive data breaches. Dixons Carphone recently admitted a considerable data breach where 5.9 million customer bank cards and 1.2 million personal records were compromised, resulting in the most significant data breach ever in the UK.

GDPR and cybercrime

In May 2018, the new General Data Protection Regulations (GDPR) came into effect, in a bid to protect customers personal data and help individuals have more control over how and where their personal data is used and stored. The new regulations mean there are some drastic changes for businesses, as there is now a much higher level of responsibility for how customer data is stored and managed.

The main impact on businesses in the UK from GDPR is the vast fines that can be enforced should a data breach occur. Following a data breach, a firm can either be fined €20 million or 4 per cent of their global turnover, whichever is higher.

Compared with the previous fines, this is a considerable increase and could land a lot of small businesses in trouble should a data breach occur. In 2016 TalkTalk was fined £400,000 for a security breach that gave hackers access to their customer’s data, today that fine would have been a huge £59 million under GDPR.

With the risk of fines that are large enough to put many companies out of business and the increase in security attacks on businesses in recent years, it is more important than ever to make sure your data and security are safe and protected.

How to protect your business from cybercrime

In this day and age, no matter what size your business is or what industry you operate in, someone will try to steal your data, use your systems to spread viruses or hold your computers for ransom. Smaller companies are often considered better targets for cybercrime, because cybercriminals expect them to have weaker security systems in place, and they probably have a point.

Smaller businesses often have less money to spend on protecting themselves than their larger counterparts, but cybersecurity is a vital investment. It can be a struggle to know where to start, especially if you aren’t an expert in the IT. Technology systems are becoming increasingly complex, making protecting them from attackers ever more challenging.

Enlisting the help of an expert such as Cyan for your businesses computer and data security needs is beneficial and well worth the extra money involved. A professional in the field of cybersecurity will be top of the game and the first to know about new viruses and issues, giving them the ability to stay one step ahead of the cybercriminals and implement security patches before a breach has the chance to occur.

It is also vital to remember that under GDPR you are also responsible for how all your chosen suppliers and providers handle your customer’s data. When employing third-party companies to run systems or software for you, be sure to understand exactly how they are working to protect themselves from cybercrime. You could have the best cybersecurity in the world, and if one of your external suppliers doesn’t keep the same standard, you can still be at risk of a cyber attack or data breach.

Essential Data Back-Up & Disaster Recovery Tips

Even the most careful and cautious business in the world is at risk of natural and human-made disasters that could bring down essential infrastructures and systems. No matter what industry you are in or what size your business is, a foolproof data back up and disaster recovery plan is vital to protecting your company and avoiding a crisis should the worst happen.

Getting back-ups correct is no easy task, and disaster recovery is even more difficult to implement effectively. Ever changing and growing technology such as cloud solutions adds yet another layer of complexity to IT systems and is just another aspect that needs a reliable back up plan. As well as this, strict data laws such as GDPR put even more pressure on companies to protect their customer’s data and avoid security breaches.

The terms data back-up and disaster recovery are often misunderstood and misused; it is essential to understand that having a back-up plan is different from having a disaster recovery strategy and that you may need both!

What is data back up?

A data back-up is a copy of your businesses data stored on another device in a different location to your originals. Often data back-ups are in the form of a separate drive or storage device within a data centre or stored in a completely different location to everything else.

In most cases, back-ups are created on a daily basis, so your back-up file is always up to date and relevant. Cloud technology provides an automatic and remote solution for creating daily back-ups. However, some businesses still operate with a physical drive that is backed up regularly by an individual.

These data back-ups give you the ability to restore your data back to the original source should anything go wrong. When running a business, it is essential to have a back-up plan in place to protect your data from the worst-case scenario. Creating a back-up plan requires deciding what needs to be backed up, how often it needs backing up and how long it should be kept for.

You will also need to consider how and where this data will be backed up. There is a range of back-up data solutions out there and to properly understand which is right for you and your business; you first need to understand your back-up requirements fully.

What is disaster recovery?

Disaster recovery is much more in-depth than a data back up and includes having a full plan and technical solution to keep your business running should a disaster strike. To establish an effective disaster recovery plan, you first need to identify which systems are required to keep your business functioning should an incident occur and how long your business can run with each various system being offline.

Disaster recovery solutions come in many different forms; some will automatically take over from the primary system if the connection is lost, while others involve restoring the system from back-ups.

Top tips to keep your business protected

Many businesses will require both a back-up data plan and disaster recovery strategy to protect themselves from a crisis adequately. There are a few best practices that every business should follow to ensure their data and systems are effectively protected in the event of a disaster:

Plan

The most important practice for any business is to make sure you have both a back-up data plan and a disaster recovery strategy in place to protect yourself. If your data doesn’t exist in at least two different places, then it might as well not exist at all; the same can be said for your systems and workloads. Computers and the data within them make up your organisation, and if you choose not to protect them properly you could end up with nothing.

Cloud

Use the cloud to make reliable and automated back-ups. Cloud-based back-ups will back up your data over the internet and can be restored from anywhere in the world as long as you have an internet connection. Data is stored off-site and often protected from physical natural disasters such as flooding or fires. Back-ups can be arranged to complete automatically in the background, meaning you don’t have to worry about remembering to do them on a weekly or monthly basis.

Organise

Organisation is key. For a functional and reliable back up, ensure your files are organised into a sensible system. This way you will easily be able to locate your lost data should the worst happen.

Audit

When it comes to establishing an effective disaster recovery strategy, start by reviewing the basics. Audit all your internal back-up plans and determine where the areas of weaknesses are. Even the best disaster recovery plan in the world can’t recover data that hasn’t been properly backed up.

Update

Keep your disaster recovery plan current. A disaster recovery plan cannot simply be set up and then left to its own devices until it is required, it needs to be maintained and updated as the business grows and evolves. It should always be at the forefront of your mind, and whenever a system or process within your business is changed, your disaster recovery plan needs to reflect that.

To review your back-up and disaster recovery strategy, get in touch with the experts at Cyan  – we are ready to help to ensure your success.

Using The Cloud For Your Disaster Recovery Strategy

One of the priorities for every IT department is to ensure there is a sufficient recovery strategy in place should a disaster happen. Small businesses can lose thousands of pounds for every hour that their IT system is down. The best way to limit the costs and the damage of IT failure is to prepare for the eventuality and ensure there is a backup plan ready.

With over 60% of businesses using cloud technology in some form or other for their infrastructure, it is clear that a cloud solution can significantly help with the day to day. However, the cloud can also help with secondary workflows that include backup and archiving to help with your disaster recovery strategy.

Traditional disaster recovery strategies for businesses are expensive and inefficient; they often require multiple solutions as well as labour and maintenance which can increase the costs dramatically. Cloud-based solutions already offer increased security for businesses, and with a cloud-based disaster recovery strategy, you have a secure, scalable disaster recovery strategy.

If you want greater agility and protection for your business, should the worst happen, then a cloud-based disaster recovery could be a cost-saving solution that will help your business to feel prepared for every eventuality.

The benefits of using the cloud for your disaster recovery strategy

Reduced manual backup

A cloud-based disaster recovery strategy will automate the backup process for you. This helps to free up time and resources needs for manual backup. This is particularly helpful for businesses with a small IT team who need to dedicate their time to strategic aspects of IT and the company as a whole.

Taking time to manually backup data means time is taken away from troubleshooting, improving systems and creating efficiencies. Instead, the manual backup will require reviewing archives, monitoring progress and ensuring there is sufficient space and storage for backup. All of these processes could be significantly reduced with an automated cloud solution.

Predictability

Using a cloud-based system for your backup helps to ensure predictability not only for automated backup but also for knowing your costs. Having a cloud system for your disaster recovery strategy typically comes with a set monthly fee which can help you when it comes to budgeting and ensures you know your costs beforehand.

Utilising another provider for your backup and disaster recovery strategy also frees up IT staff, as well as the cost of time and resources, to give you better reliability and assurance that backup is always taken care of through immediate automation.

Immediate backup

When it comes to internal backups, companies rarely check their systems to see if they can recover and restore all data should the worst happen. Many businesses will only complete a backup process at night which means retrieving all data in a situation is almost impossible.

Cloud-based solutions use a continuous backup method which means you’ll lose minimal data should a disaster strike. As the cloud automatically detects and transmits changes to files, there is no manual process involved, and you do not need to worry about when the backup takes place. All of the data restoration is taken care of for complete peace of mind.

Off-site

Even if your business has a robust data recovery and disaster management plan, if your equipment for backup is on the same site as the business then it may not help you at all. Should the workplace suffer from an unforeseen accident such as a flood, storm, burst pipe or fire, then your servers and backup systems are likely to suffer, and you will lose all of your data.

With a cloud-based solution, you have backup data in an external location. This means that should there be a problem in the workplace, your data will remain safe. As cloud backup occurs within minutes, you know that data is safely stored offsite from your organisation which gives peace of mind and can help to relieve any backup issues such as loss of revenue, lower productivity or negative customer feedback.

Security

As many customers who already take advantage of the cloud for their day to day running will know, a cloud-based system can give an organisation additional security. A cloud-based solution keeps data secure by being offsite and using data encryption; this means that only authorised users can access and decrypt the data.

Data encryption in the cloud is also applicable to backup and archived data which can significantly add to the security of the organisation which can help to reduce the risk of security breaches for organisations as well as providing peace of mind to customers.

Plan your disaster recovery strategy

When it comes to planning your disaster recovery strategy, it is essential to not only prepare for the worst but make sure there is always a robust system in place that works for your business. At Cyan, we can help to make sure you have a secure and effective disaster recovery plan in place using the cloud. If you want to protect your business and prepare for every eventuality, get in touch with our team of expert advisors.

How to Make Sure Your Staff Don’t Breach Your Data Security

It may be the cyber attacks which make the headlines, but the most common breaches are the ones that occur internally in your organisation. In fact, around 90% of data breaches are caused by human error. Staff are often responsible for data breaches, from losing a memory stick to sending the wrong file or even emailing the wrong person.

With GDPR coming to effect very soon, many companies are focusing on the technical aspects of data encryption and systems analysis to ensure compliance. However, staff training and awareness is also essential to maintain data protection compliance and reduce the risk of a breach which could cause a hefty fine under the GDPR.

So, how can your organisation manage the biggest risk of data breaches?

Five top tips to ensure staff do not breach your data security

1. Have a GDPR staff meeting

It is vital that every member of staff understand what GDPR is and how they are directly affected as a result. Explaining the risks of a €20 million or 4% of your global annual turnover fine can help staff to understand how critical data compliance is. In this meeting, you can also explain your own policies and procedures regarding data compliance. If staff understand that data breaches can lead to dismissal and disciplinary action, it can help to highlight the importance of being data aware.

2. Create a personal information training checklist

A simple checklist that can be signed by the trainer and staff member can help to make sure that staff understand data from a personal point of view. It is also an easy addition to induction training to make sure every member of the team understands your data policy. The checklist can include aspects such as;

  • Knowledge of secure passwords
  • How to lock/logoff computers when away from their desk
  • Secure shredding policy
  • Visitor area restrictions and clearance policy
  • Personal information encryption
  • Back-up and storage of data
  • Clear desk policy
  • Not opening links, downloading unknown files or opening foreign USB sticks

3. Make training relatable

Instead of an off the shelf training course, a relevant training course that covers the activities of your business will be much more interesting and engage your employees. GDPR and data protection can affect organisations in different ways. By understanding your specific risks and activities, you can make sure the training applies to the situations that your staff face.

As well as making the training bespoke to your business, it is well worth opening discussion after training to make sure employees have the chance to ask questions for any aspects they do not understand and raise ideas that can help your business from their perspective. After all, there may have been a vital process that could have been missed.

4. Create an information request policy

Frontline staff may come into contact with customers requesting knowledge of the personal information that you hold about them. As part of GDPR, individuals have the right to know what personal information that your business owns. Your staff will need to be aware how to handle an access request and ensure that no data breaches take place by fraud.

Staff will need to know that there is a maximum £10 fee for requesting information and that your team needs to respond within 40 days to any customer information request. This means that communication must be checked regularly and processed with appropriate urgency.

An essential aspect of the information request policy is when other people’s information is contained within the response given to a customer. This is a common area where a data breach can occur.

5. Keep staff aware

Data compliance is not a one-off training event; your organisation will always need to keep data compliance at the forefront of their work actions. Using incentive, games and rewards, you can help to keep GDPR and data protection relevant and prominent in the workplace.

From e-learning, customised training and checklists, you have a wealth of tools to help highlight the importance of data compliance at regular intervals. Make sure training and catch up sessions are routine and if you make any modifications to your data policy, keep the team informed and use techniques to ensure your new processes are fully understood.

It may be worth conducting mystery shopping and random testing to make sure all your staff are fully compliant, while incentives can ensure they remain enthusiastic and keen to comply.

Discover more top tips from Cyan Solutions

If you need any help in securing your company and reducing the threat of data breaches, then Cyan Solutions can help. At Cyan Solutions, our IT experts can help to assess all the internal threats that your business faces. Furthermore, we can use our experience and expertise to give you our top tips to ensure your staff are ready and prepared for data compliance changes and GDPR.