IT Support for Regulated Industries – Protecting Data & Supporting Growth

CSA Environmental turned to CYAN for IT support tailored to regulated industries.

With multiple offices and strict compliance requirements, their small IT provider could no longer keep up. CYAN delivered fully managed IT support that eliminated firefighting, strengthened cyber security, and gave CSA the confidence to plan their next chapter.

The Customer’s Vision

CSA Environmental, a leading consultancy in ecology, landscape, heritage and masterplanning, needed IT support for regulated industries that could grow with them. Working with developers, planners, and public bodies across the UK, their technology had to balance strict compliance standards with the flexibility to collaborate efficiently across multiple offices.

After a management buyout (MBO), CSA’s leadership team had big plans for growth. But their existing IT setup, managed by a small MSP, was struggling to keep pace. Confidence in the provider’s ability to support evolving needs was slipping. The business needed more than reactive IT support. They needed a partner who could stabilise their infrastructure, strengthen data governance, and create a roadmap for the future.

The Challenge

CSA had outgrown their IT provider. While there was loyalty to the incumbent, it was clear that their needs had evolved far beyond the level of support being provided. Challenges included:

• Data management risks with no clear governance framework
• Uncertain security posture in a compliance-heavy environment
• Lack of IT maturity and defined strategy
• Inconsistent infrastructure across multiple UK locations
• No capacity to proactively support growth or adoption of new tools

We were reliant on a much smaller company where there were really only two to three individuals that could respond to what we needed… we just outgrew what they could do for us. We needed more support and more confidence that we could evolve to meet increasing IT challenges.

This wasn’t just about fixing a few systems. CSA needed to move out of firefighting mode and into a position of confidence, with the right foundations to scale securely.

Why CYAN

The new leadership team knew that to achieve their vision, they needed IT support specialising in regulated industries that could deliver both quick wins and long-term strategy. For CSA, choosing an outsourced IT support partner was about securing compliance today while building resilience for tomorrow.

They chose CYAN because we don’t just replace systems, we become an extension of your team, listening first, then building a plan that aligns with your goals. We bring the capacity, expertise, and structure to take ambitious organisations to the next level.

When we met with Simon and Glyn, we were just really impressed with their approach… it was obvious to us quite early on that it would be a massive step forward to work with CYAN.

The Journey Forward

Phase 1: Stabilise and Protect

We started by bringing CSA into a fully managed support eco-system with our amazingly qualified helpdesk, giving their 80+ users direct access to a highly skilled team for daily operations. This immediately lifted the operational burden from their internal teams, allowing them to focus on critical areas like data analysis.

We then implemented a secure, resilient IT infrastructure designed for a regulated environment. This included tightening cyber security controls, ensuring compliance readiness, and standardising systems across all sites.

They came in and overhauled everything from our server setup through to cloud backups and cybersecurity. Their understanding of our needs and how to restructure our systems was excellent.

Phase 2: Plan the Future

With confidence and stability restored, we shifted the focus to long-term goals. Working closely with CSA’s leadership, we began developing a data governance strategy to manage their large and growing datasets effectively.

We also guided them on better adoption of Microsoft 365 tools to improve collaboration and efficiency, while planning for future enhancements that align with their growth trajectory.

The ticketing system alone has saved a lot of time for our consultants across the board. Everyone can log issues and get help quickly, rather than waiting or escalating through me.

Phase 3: A Partnership for the Long Haul

Most MSPs stop after stabilisation. CYAN stays for the full journey. We continue to work as strategic IT partners, reviewing progress, anticipating challenges, and ensuring their infrastructure always supports and never slows their ambitions.

The result? CSA is now in a position to think and plan strategically, no longer distracted by day-to-day IT issues. Technology has shifted from a source of frustration to a key enabler of growth.

The Transformation

We now have a much more robust and secure system than ever before, which gives us huge reassurance that we’re in a good position to deal with issues and threats.

Today, CSA benefits from IT support for regulated industries that gives them confidence, security, and scalability.

• Consistent, scalable infrastructure across all locations
• Stronger cyber security for compliance and peace of mind
• Improved data governance and roadmap for future optimisation
• Fully outsourced IT support that operates like an in-house team
• Confidence to scale without compromising compliance
• Ongoing strategic guidance to align IT with business goals
• Strategic outsourced IT support with compliance at its core

If you want excellent support that is well managed, accessible to all, and backed by real expertise — CYAN will give you that. They don’t just talk the talk, they walk the walk.

Do You Work in a Heavily Regulated Sector?

If your organisation operates in a regulated industry, technology should be an enabler, not a risk. Outdated systems, unclear strategy, and firefighting IT only increase compliance pressure and hold back growth.

With CYAN as your outsourced IT support partner, you gain more than problem-solving. You get a team that actively strengthens your security posture, simplifies compliance, and builds the foundations for long-term scalability.

We work alongside you to:

• Protect sensitive data and meet regulatory standards
• Remove day-to-day IT burdens so your teams can focus on their work
• Create a clear, strategic roadmap that adapts as your business grows

The result is confidence: confidence that your IT is resilient, your compliance is under control, and your organisation can scale without compromise.

Written by Team CYAN

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