Cyan delivers a tailored cloud based solution

The way businesses need to work is changing fast. Employees, and consumers, want more flexibility, quicker access to information, and the ability to work and communicate from anywhere at any time. All without compromising security or giving people a muddled or fragmented experience.

Why move to the cloud?

Fewer and fewer companies are choosing to invest in traditional onsite hardware. Instead, they are embracing a modern way of doing business that removes the upfront expenditure and burden of onsite IT whilst empowering staff to work more efficiently.

A cloud solution allows you to leverage industry-leading technology, often too complex and expensive for small and medium sized businesses to afford. You get the performance and reliability of enterprise-grade infrastructure without the associated costs or management overheads. You also significantly reduce cyber risk as key business assets are protected in secure data centres.

Why choose Cyan cloud services?

With so many cloud services available in a swamped marketplace, selecting the right solution for your business is crucial. Standard cloud models often aren’t a good fit and business suffers as a result. When you start to lose control of important IT assets or governance of sensitive corporate data, then the risks quickly escalate. You may also need to respond rapidly to fluctuating customer needs. This is a modern-day challenge for any business.

Cyan cloud services are built and tailored to suit your exact needs. Your servers, software applications, company data, licencing and security concerns all taken care of in a protected, dedicated cloud environment, fully managed and supported by our team of experts.

Everything you need is delivered in a single solution, giving you the performance and control of onsite IT, but with the flexibility and efficiency of a cloud model. With no upfront costs and affordable monthly subscription payments, you can scale and budget as you grow.

Benefits of a Cyan cloud desktop

  • Integrated desktop experience: All users see a familiar Windows user interface from any device.
  • Centralise company data and file sharing: Moving your company data and network shares to the Cloud allows you to manage all your files in one location and take control of access. We can set permissions for file and folder access, prevent files from being moved to public Cloud storage such as Dropbox, or even prevent files from being downloaded to external USB drives.
  • Application compatibility: Your business applications – including industry specific software, finance suites (such as Sage), CRM, etc. – that currently run on your onsite servers will be migrated to the cloud and used in the same way they are now. This also removes any dependence on your software vendor making their app cloud-ready.
  • Microsoft Office 365 integration: Continue to enjoy the benefits of Microsoft Office 365 including SharePoint and Exchange email. We even install the familiar Microsoft Office suite (Word, Excel, Outlook, etc) on your Cloud desktop, so your team will have a single place to go to access everything they need.
  • Cloud desktop personalisation: Your team can personalise their Windows desktop and use the familiar shortcuts and desktop settings they’re accustomed to.
  • Cross-platform capability: Your team will be able to connect and work from any device including PC, thin-client, Mac OSx, iOS, and Android.
  • Reconnect from different locations: The Cloud desktop reconnect feature allows you to start working on one device, for example, your office computer, and then easily continue working on another device, for example, your home computer, without losing what you were working on.
  • Exceptional performance: You will experience fast and reliable performance even if you are using older computers or connecting over slow Internet connections. This greatly improves the user experience and productivity.
  • Access to locally attached devices: Print and scan as normal, directly from the Cloud, to locally installed printers, scanners or copiers.
  • Enhanced security: Meet compliance and regulatory requirement and reduce cyber risk; protect against loss of sensitive corporate data; restrict access to software applications or files and folders for tighter security; centralised roll out of critical security updates and patches instantly protects all your assets.

Our approach

We work with you to truly understand your business and your needs not only now but in the future, to ensure we plan technology solutions which will support the delivery of your growth and development ambitions. We will then create a flexible infrastructure, harnessing the cloud technology to ensure your data is secure and accessible whenever you need it. But it doesn’t end there. We also provide ongoing support and maintenance, proactively updating software and monitoring your systems, making changes and recommendations as necessary.

To discuss how migrating to a fully cloud based platform could help develop your business further contact one of our experts today.

What support should you expect from your IT provider

With so many things that can go wrong in IT, from hardware not working to lost files to data security breaches, what should you be looking for when choosing a service provider? There is a wide range of support available and not all suppliers are the same, even though the terms they use may be. How do you choose between them and ensure your solution matches what you need within your budget?

Here are some of the essential services you should demand from your managed services;

User Support

You should expect your Helpdesk team to deliver immediate assistance whenever needed. At Cyan Solutions, we provide unlimited help and guidance over the phone or can connect to systems remotely to fix problems, carry out maintenance work, or assist users when they have questions. Additionally, if we can’t resolve an issue remotely we will despatch an engineer to your site at no extra charge.

Infrastructure Support and Maintenance

Our engineers will manage and support your entire IT infrastructure and ensure your business is operational and compliant. We’ll keep your network secure, and your systems up-to-date. From servers to software licenses, whether in the cloud or onsite, we’ll maintain your entire IT estate and make sure it delivers exactly what you need.

IT Security

We manage security across all systems and devices under our control and combine industry-leading tools to deliver a unified security suite. We’ll keep users safe by protecting email, web browsing and cloud applications, we’ll secure Internet gateways from the threats of hacking and intrusion, and we’ll shield your systems with award winning anti-virus and malware defence. Our team will monitor security across all areas of your business and analyse and remove any potential threats as they occur.

Backup and Disaster Recovery

We safeguard your business against outages, fire, flood, theft, human error, ransomware and even hardware failure. We manage the entire backup process ensuring your important data, applications and databases are kept safe and secure. From a single file to an entire failed server, we have the tools to recover your business from complete disaster within hours.

IT Purchasing

Having in-depth technical knowledge of your business puts us in the perfect position to make important recommendations based on the true needs of your organisation. For example, we can supply and install new systems and software, we can design and build a more efficient network; or provision and integrate emerging Cloud technology.

Performance Monitoring

We proactively monitor your computers, servers, network and Cloud services and take immediate action to identify and fix smaller issues before they have time to develop into bigger problems or downtime. More importantly, we can ensure that system performance is optimal at all times.

IT Reporting

Having insight and visibility in to your technology, with all its related statistics and performance measurements, is key to justifying future direction or making important business decisions. Our reporting tools are designed to extract valuable information about your systems, your users, IT efficiencies, productivity and security

As an absolute minimum, these are the service levels you should expect from any provider. However, the real benefits come from working in partnership with your supplier, so your technology infrastructure becomes fully integrated with your business plans and is developed to meet your growth ambitions.

At Cyan Solutions we become an integral part of your team, planning your technology capability in line with your organisational strategy, creating the right solution for you and ensuring it is maintained ongoing. Contact us today to discuss your IT support needs.